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The SolarWinds Service Desk app for Android gives your technicians and end-users instant access to core service desk capabilities directly from their mobile device. Your technicians can work on incidents and provide services from anywhere and with the newly included end-user version, your service desk is available anytime from anywhere, ensuring your employees have access to the support and resources they need to stay productive.

For Technicians:
– Receive real-time notifications
– Track open and incoming tickets
– Assign or reassign active incidents
– Update and resolve issues
– Reference historical data for troubleshooting

For Employees:
– Submit a ticket (such as a broken device)
– Request services (such as access to an application)
– Access self-service articles
– Check request status
– Add comments to open tickets

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